Reframe Talking Therapies Privacy Policy

The type of personal information we collect

  • Personal identifiers, contacts and characteristics (for example, name and contact details)
  • Personal Information
  • Medical history
  • Next of kin details
  • Legal history

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • To contact you regarding our services.
  • To manage your bookings via our software.
  • To make bookings and have access our services.
  • To provide payment for our services.
  • To provide therapy

We use the information that you have given us to provide our service to you.

We may share this information with practitioners within our organisation for you to receive services from them. We may also need to share this information with your nominated doctor, legal services or another necessary professional if you are deemed to be at risk of serious harm to yourself or others, but you would be notified of this action where possible before doing so.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting info@reframetalkingtherapies to request this

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest.

Your data protection rights

Under data protection law, you have rights including:


Your right of access – You have the right to ask us for copies of your personal information.


Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.


Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.


Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.


Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.


You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@reframetalkingtherapies.com if you wish to make a request.

For any queries relating to the privacy policy or for information on how to make a complaint, please email us at info@reframetalkingtherapies.com.